Bella Vista Mica Shower Ceiling Arm French

Warranty

Goods sold by Bella Vista are made to the highest industry standards and quality, which is reflected in the warranty against defects. This warranty policy is issued by Bella Vista Bathware

Bella Vista set their guarantee period by product series; the current guarantee document, with the period for every series, is listed under Downloads. The terms below apply to every Bella Vista guarantee.

• The following warranty periods apply to goods purchased after 01 June 2026.
• The warranty periods do not apply to goods subject to everyday wear and tear of parts. (i.e. Jumper valves, washers and O-rings).
• The warranty period commences from date of purchase, or for new buildings from date of handover. This warranty will only cover the purchaser of the product and will not roll over if transfer of ownership of property has taken place.
• To make a warranty claim, the customer must contact the seller from which the customer purchased the goods, the claimant must provide proof of purchase or equivalent documentation such as handover documentation for new homes. (plumbing products must be accompanied by plumbing certificate).
• The expense of claiming on the warranty will be borne by the customer claiming on the warranty.
• This warranty covers the repair or, at Supplier's option, replacement of any goods which are defective through faulty manufacture or materials, free of charge and labour. The Supplier reserves the right to alter, or amend this warranty offer in writing at any time. The Supplier reserves the right to provide minor components (e.g., Handles, aerators, buttons, dress rings, spindle/cartridges, and seals) as ‘Parts Only' to the customer. This warranty does not cover any claims for labour, additional products or parts associated with allegedly faulty goods for work not approved in advance in writing by the Supplier.
• For installed goods, the Supplier requires adequate access to assess the goods, fittings, and fixtures to assess any warranty claim, and to undertake any warranty repairs. The Supplier will not be responsible for any consequential damage or costs where adequate access to goods, fittings or fixtures is not provided.
• For discontinued or unavailable goods, the Supplier may replace the goods with equivalent current or available goods, using best endeavors to match the appearance and specifications of the original goods.
• Supplier's obligations under warranty are limited to the repair or, at Supplier's option, replacement of any products of any products which are defective through faulty workmanship or materials. To the extent permitted by law, Supplier will not be liable for any loss to furniture, floor coverings, walls, fixtures, or any consequential loss of any kind caused by any defect in the product components.
• Should any warranty claim be made, and service attended to by the Supplier or its authorized service agent, and the fault is due to a cause expressly excluded from this warranty above, the Supplier reserves the right to charge a service fee for attending and/or any work carried out.
• This warranty is in addition to customer's rights under the Australian Consumer Law.

What the guarantee does not cover

• Goods installed by a person other than a licensed lumber. This does not apply to bathroom accessories such as towel rails, shelves, etc.;.
• Goods not installed to relevant national standards or state regulations.
• Tapware exposed to water pressures and/or temperatures that exceed stated limitations as pers the standard installation instructions. Note: AS/NZS 3500.1:2003 specifies 500kPA maximum water supply pressure at any outlet within a building for new installations;.
• Fitting of other devices to the outlet of tapware (eg water filters);.
• Fitting of in tap body or end of line water flow regulating devices that have not been approved by Supplier;.
• Products used for incorrect applications, non-potable water, etc.;.
• Damage because of obstruction due to inadequate flushing of system before use;.
• Service, repairs, or other non-standard replacement parts previously undertaken without Supplier's prior written approval;.
• Damage to finishes by adhesives, sealant, etc.;.
• Damage to finishes which arise from installation or post-installation use;.
• Failure to observe manufacturer's care and cleaning instructions;.
• Improper or abusive use of product and/or damage resulting from misuse, accident, or neglect.

Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: To cancel your service contract with us; and to refund the unused portion, or to compensate for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service. Bella Vista Bathware or an authorised member may request you to supply the physical product for assessment

In-stock items dispatch from Sydney within 2 business days. Enter your postcode in the Delivery card above for an estimate; bulky freight is quoted at checkout.

Unused items in original packaging can be returned within 30 days. We are an authorised stockist of every brand we sell, so warranty claims are handled directly with our brand partners.