Privacy policy

Effective Date: 16 September 2026

Sydney Taps respects your privacy and is committed to handling your personal information responsibly and in accordance with applicable privacy laws.

This Privacy Policy explains what information we collect, why we collect it and how we handle it.

1. Information We Collect

Depending on how you interact with Sydney Taps, we may collect:

• Name
• Contact details
• Email address
• Telephone number
• Delivery address
• Billing information
• Order and purchase information
• Product preferences
• Information provided through enquiries
• Communications with Sydney Taps
• Information required to process warranty or service claims

2. How We Collect Information

We may collect information when you:

• Place an order
• Request a quotation
• Visit or contact our showroom
• Contact us by telephone or email
• Make a warranty or service enquiry
• Request delivery
• Complete a form
• Interact with our website
• Communicate with our staff

3. Why We Collect Information

We may use personal information to:

• Process orders
• Provide quotations
• Arrange deliveries
• Arrange collections
• Process payments
• Respond to enquiries
• Provide customer service
• Manage warranty claims
• Communicate about orders
• Improve our products and services
• Meet legal and regulatory obligations

4. Disclosure of Information

We may disclose relevant information to third parties where reasonably necessary to provide our products and services.

This may include:

• Manufacturers
• Suppliers
• Freight and delivery providers
• Installation or service providers
• Payment providers
• Technology and service providers
• Professional advisers
• Government authorities where required by law

5. Marketing

Where permitted by law, Sydney Taps may use your contact information to provide information about products, services, promotions or other communications that may be relevant to you.

You may request to unsubscribe from marketing communications at any time.

6. Website and Online Services

When you use our website or online services, information may be collected through standard technologies such as cookies or analytics tools.

These technologies may help us understand website usage, improve functionality and provide a better customer experience.

7. Storage and Security

Sydney Taps takes reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information may be stored electronically or in physical records.

We retain information for as long as reasonably necessary for business, legal, accounting or warranty purposes.

8. Access and Correction

You may request access to personal information we hold about you.

You may also request that inaccurate or outdated information be corrected.

Requests should be made in writing.

We may need to verify your identity before providing access to personal information.

9. Privacy Complaints

If you have a concern about how Sydney Taps has handled your personal information, please contact us so that we can investigate and respond.

We aim to resolve privacy concerns promptly and fairly.

10. Changes to this Policy

Sydney Taps may update this Privacy Policy from time to time to reflect changes to our business, technology or legal obligations.

The most recent version will apply from its stated effective date.

11. Contact Us

For privacy enquiries, requests for access or correction, or privacy complaints, please contact Sydney Taps using the contact details published on our website.

Sydney Taps Pty Ltd, 502-504 Botany Road, Beaconsfield NSW 2015, Australia. Phone 02 9744 0088. sales@sydneytaps.com.au